Customer Services Admin

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Customer Service Administrator

BNM Recycling  Open to Public Competition

Our Recycling Business Unit currently has a need for a Customer Service Administrator on a Fixed term basis of 6 months. The role will be based from our office at Bord na Móna Recycling – Newbridge and will report to the Customer Service Manager. They will deliver exceptional customer service in accordance with the company’s best practices, policies, and procedures.

Role Specifics:

Job Title:  Customer Service Administrator

Business Unit:  Recycling

Reporting to:  Customer Service Manager

Location:  BNM Recycling – Newbridge

Duration:  FTC 6 Months

HR Contact:  Robyn Lynch

Apply on or before:  14th Feb 2024

Eligibility:  Open to Public Competition

Key Responsibilities:

Handle a high volume of inbound calls with professionalism and efficiency.

Identify customer needs, resolve complaints, and provide solutions.

Ensure communication is in line with company best practices, policies, and procedures.

Maintain ownership of calls through the full lifecycle of the customer’s request.

Communicate effectively via email with customers.

Meet daily, weekly, and monthly activity targets.

Foster good working relationships with colleagues for efficient service delivery.

Ensure all information is processed to agreed standards and report any customer complaints to the manager.

The Ideal Candidate Will Have:

1-2 years of experience in a similar customer service role.

Experience in the Customer Service/Waste Industry (advantageous).

Proficiency in Microsoft Office, with a strong knowledge of IT systems.

Flexibility to work across various areas within the company.

Eligibility to work in Ireland.

Proficiency in the English language.

Why Join Us?

At Bord na Móna, we offer a supportive and inclusive work environment, with opportunities for career growth and development.

Bord na Móna is an equal opportunities employer.